Privacy Policy

Last updated: 11-11-2025

Introduction

Welcome to Kheteshwar Sweets (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and protect your personal information.

This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit our website, place an order, contact us, or interact with our services, whether online or offline.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

About Us

Business Name: Kheteshwar Sweets
Nature of Business: Manufacturing and sale of sweets, namkeen, hot snacks, dry fruits, farshan, farali items, festival specials, and packaged food products
Operational Locations: Vadodara and surrounding areas
Compliance: FSSAI guidelines, Indian Consumer Protection laws, and applicable IT laws

Information We Collect

We collect information to provide better services and ensure smooth order processing.

1. Personal Information

We may collect the following details:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing & Delivery Address

  • City, State, Pincode

  • Order details and preferences

This information is collected when you:

  • Place an order

  • Register an account

  • Contact customer support

  • Subscribe to notifications or offers

2. Payment Information

We do not store sensitive payment details such as:

  • Credit/Debit card numbers

  • CVV numbers

  • Net banking credentials

Payments are processed securely through trusted third-party payment gateways compliant with RBI guidelines.

3. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on website

This data helps us improve website performance and user experience.

How We Use Your Information

Your information is used for the following purposes:

  • Processing and fulfilling orders

  • Delivering food products safely and accurately

  • Customer support and order updates

  • Improving product quality and services

  • Managing accounts and order history

  • Sending transactional messages (order confirmation, delivery updates)

  • Promotional communication (only if opted-in)

  • Compliance with legal and regulatory requirements

Food Safety & Health Compliance

As a food business, we strictly follow:

  • FSSAI hygiene and safety guidelines

  • Safe food handling and packaging practices

  • Clean and hygienic manufacturing environments

Customer information related to food preferences or allergies (if shared) is treated with extra care and confidentiality.

Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance browsing experience

  • Remember user preferences

  • Analyze website traffic

You may disable cookies through your browser settings. However, some features may not function properly.

Sharing of Information

We do not sell or rent your personal information.

Information may be shared only with:

  • Delivery partners (for order fulfillment)

  • Payment gateway providers

  • IT and website service providers

  • Government or legal authorities (if required by law)

All third parties are bound by confidentiality agreements.

Data Storage & Security

We take reasonable security measures to protect your data:

  • Secure servers and encrypted connections

  • Restricted access to personal information

  • Regular monitoring for vulnerabilities

Despite best efforts, no system is 100% secure. However, we strive to protect your information at all times.

User Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Opt-out of promotional communication

To exercise these rights, contact us using the details below.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

Legal Compliance

This Privacy Policy complies with:

  • Information Technology Act, 2000

  • IT (Reasonable Security Practices) Rules, 2011

  • Consumer Protection Act, 2019

  • Applicable FSSAI regulations

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

We encourage users to review this policy periodically.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Kheteshwar Sweets
📍 Vadodara, Gujarat, India
📞 Phone: +91-9925048116
📧 Email: kheteshwar1976@gmail.com

Consent

By using our website and services, you hereby consent to this Privacy Policy and agree to its terms.