Refund & Cancellation Policy

Last updated: 11-11-2025

Introduction

At Kheteshwar Sweets, customer satisfaction is our top priority. We take utmost care in preparing, packaging, and delivering fresh, hygienic, and high-quality food products.

This Refund & Cancellation Policy explains the terms under which orders may be cancelled or refunded, in accordance with Indian consumer laws and food safety regulations.

By placing an order on our website, you agree to this policy.

Nature of Products

Our products include:

  • Fresh sweets and mithai

  • Namkeen and farsan

  • Hot snacks

  • Dry fruits and packaged food items

  • Festival specials and gift hampers

Most of our products are perishable and made-to-order, which impacts refund and cancellation eligibility.

Order Cancellation Policy

1. Cancellation Before Order Processing

  • Orders can be cancelled only before they are prepared or dispatched.

  • Cancellation requests must be made immediately by contacting us via phone or email.

  • Once preparation has started, cancellation is not permitted.

2. Cancellation After Dispatch

  • Orders cannot be cancelled once dispatched.

  • This is due to hygiene, food safety, and quality control reasons.

Refund Policy

1. Eligible Refund Cases

Refunds may be considered only under the following circumstances:

  • Wrong item delivered

  • Damaged or spoiled product at the time of delivery

  • Missing items in the order

  • Quality issue reported immediately upon delivery

📌 Important: Complaints must be raised within 24 hours of delivery along with clear images/videos as proof.

2. Non-Refundable Items

Refunds are not applicable for:

  • Change of taste preference

  • Incorrect address provided by customer

  • Delayed delivery due to customer unavailability

  • Minor variations in shape, color, or texture (natural in handmade food items)

  • Festival rush or force majeure delays

Replacement Policy

  • In eligible cases, we may offer a replacement instead of a refund, subject to product availability.

  • Replacement delivery timelines may vary depending on location and stock.

Refund Processing

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Any transaction or gateway charges (if applicable) may be deducted.

Delivery Failure & Incorrect Address

  • If delivery fails due to incorrect address, unreachable phone number, or customer unavailability, no refund will be issued.

  • Re-delivery may be attempted at an additional cost.

Festival & Bulk Orders

  • Orders placed during festivals (Diwali, Uttarayan, Holi, Raksha Bandhan, etc.) are non-cancellable and non-refundable once confirmed.

  • Bulk or corporate orders require advance confirmation and are non-refundable once production begins.

Hygiene & Food Safety Clause

Due to FSSAI regulations and hygiene standards, returned food items cannot be re-used or re-sold. Hence, refunds are strictly controlled to ensure consumer safety.

Force Majeure

Kheteshwar Sweets shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Transport strikes

  • Pandemic-related disruptions

Customer Responsibility

Customers are requested to:

  • Verify order details before confirming

  • Provide accurate delivery information

  • Check products at the time of delivery

Policy Updates

We reserve the right to modify this policy at any time without prior notice. Updated policies will be reflected on this page.

Contact Us

For cancellations, refunds, or support, contact us:

Kheteshwar Sweets
📍 Vadodara, Gujarat, India
📞 Phone: +91-9925048116
📧 Email: kheteshwar1976@gmail.com

Acceptance of Policy

By placing an order with Kheteshwar Sweets, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.